Family Support & Dispute Resolution Branch

​The Family Support and Dispute Resolution Branch fosters family engagement and positive family/system partnerships through the provision of technical assistance and support to a statewide network of family support specialists serving families of children with disabilities.

The Branch facilitates informal dispute resolution by responding to parent inquiries, assisting parents with navigating Maryland’s early intervention and special education systems, and connecting parents with community resources and local personnel who can assist with concerns.

Additionally, the Branch ensures the dispute resolution processes under the IDEA are available and conducted in accordance with all requirements. Staff investigate and resolve formal State complaints that allege violations of State and federal IDEA requirements regarding the special education of students with disabilities and maintains data and reports on the dispute resolution processes, including complaint investigations, mediations, and due process hearings.

Family Support Services - Click here!
Family Support Services - Click here! - (Archive page)

Dispute Resolution Resources


Facilitated IEP Team Meetings in Maryland - An Introduction and Frequently Asked Questions for Parents and Public Agency/School Personnel

IDEA Dispute Resolution Processes Comparison Chart

Video Clip - Procedural Safeguards: Resolution Sessions and Due Process Hearings
(provided courtesy of the U.S. Department of Education's Office of Special Education Programs)

Listing of Free or Low Cost Assistance for Special Education Disputes

Request for Mediation and Due Process Complaint Form
Amharic | ArabicChineseFrenchHaitian |  Hindi |  Korean | Polish |
PortugueseRussianSpanishTagalogUrduVietnamese


Special Education State Complaint Resolution Procedures
Amharic | ArabicChineseFrenchHaitian |  Hindi |  Korean |
PolishPortugueseRussianSpanishTagalogUrduVietnamese

State Complaint Form - Part B
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Polish |  PortugueseRussian SpanishTagalogUrdu Vietnamese

State Complaint Form - Part C

A Parent's Guide to Frequently Asked Questions about Special Education State Complaints

A Parent's Guide to Frequently Asked Questions about Special Education Mediation      
Amharic | ArabicChineseFrenchHaitian |  Hindi |  Korean |
PolishPortugueseRussianSpanishTagalogUrduVietnamese

A Parent's Guide to Frequently Asked Questions about Special Education Due Process Complaints
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PolishPortugueseRussianSpanishTagalogUrduVietnamese

Reports


State Complaint Letters of Finding

Fiscal Year 2017
Fiscal Year 2016

Fiscal Year 2015
Fiscal Year 2014
Fiscal Year 2013


Due Process Hearing Decisions, and End-of-Year Hearing and Mediation Outcome Reports by Public Agency

Fiscal Year 2017
Fiscal Year 2016
Fiscal Year 2015
Fiscal Year 2014
Fiscal Year 2013


Links for more information:

Maryland Office of Administrative Hearings

Community Mediation Maryland

CADRE (Consortium for Appropriate Dispute Resolution in Special Education)
    
CADRE's website offers many publications regarding dispute resolution, such as:

Facilitated IEP Meetings:  An Emerging Practice

Resolution Meetings:  A Guide for Parents
en Español

IDEA Special Education Mediation: A Guide for Parents of Children & Youth (Ages 3-21)
en Español


Steps to Success:  Communicating with Your Child's School

The Involvement of Students in Their Special Education Mediations

Educating Our Children Together:  A Sourcebook for Effective Family-School-Community Partnerships


Contact Information

Dori Wilson, Chief
Family Support & Dispute Resolution Branch
dori.wilson@maryland.gov

Kenneth Hudock, Chief
Family Support Services Section
kenneth.hudock@maryland.gov

Anita Mandis, Chief
Complaint Investigation Section
anita.mandis@maryland.gov

Division of Special Education/Early Intervention Services
Maryland State Department of Education
200 West Baltimore Street
Baltimore, MD 21201
Phone: 410-767-7770
Fax: 410-333-0664